Política de reembolso

We have a 5-day exchange policy, which means you have 5 days after your item is delivered to request an exchange. No refunds.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging. You may also need the receipt or proof of purchase as well as photo evidence of the defect (if due to damage).

To begin the exchange process, you can contact us at sales@keistonejewelry.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us with any questions at sales@keistonejewelry.com.

Damages and issues
Please inspect your order upon reception and contact us at sales@keistonejewelry.com with images if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Not accepted.